Privacy Policy

1. Introduction

C&Y Material ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.cymtr.com or interact with our products and services.

This policy complies with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regional regulations.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, company name, country/region, and message content when you submit our contact form or reach out via WhatsApp.
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website URLs. This is collected anonymously for analytics purposes.
• Cookie Data: Information stored via cookies, as described in the Cookies section below.
• Communication Records: Records of your communications with us via WhatsApp, email, or other channels.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide information about our products and services.
• To process and fulfill distributor applications, OEM/ODM requests, and business partnerships.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you relevant business communications (only with your consent).
• To comply with legal obligations and protect our legitimate business interests.
• To analyze website traffic and user behavior in aggregate form to enhance user experience.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and user experience.
• Preference Cookies: Remember your settings and preferences, such as language and region.

When you first visit our website, you will see a cookie consent banner. You can choose to accept or decline non-essential cookies. You may also change your preference at any time by clearing your browser's cookies.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting business (e.g., analytics providers, hosting services). These providers are bound by confidentiality obligations.
• Legal Compliance: If required by law, court order, or government regulation, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Consent: With your explicit consent, we may share your information with specified third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information ("right to be forgotten").
• Restriction: Request that we limit the processing of your information.
• Data Portability: Request your information in a structured, machine-readable format.
• Objection: Object to the processing of your personal information.
• Withdraw Consent: Withdraw your consent to processing at any time.

To exercise any of these rights, please contact us at info@cymtr.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Business inquiry data is typically retained for up to 24 months after our last interaction. Anonymous usage data may be retained indefinitely.

9. Children's Privacy

Our website and services are intended for business professionals and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.